Terms of service

Terms and Conditions

Effective Date: 30.01.2025

Welcome to Bliss Pergola. These Terms and Conditions govern your use of our website and purchasing our aluminium louvred pergolas and related products. By accessing our website or purchasing, you agree to comply with these terms.

1. Definitions
• “Company” refers to Bliss Pergola.
• “Website” refers to www.blisspergola.com
• “Products” refer to aluminium louvred pergolas and related accessories sold by Bliss Pergola.
• “Customer” or “You” refers to any individual or entity purchasing or using our Products.

2. Use of Website

By using our website, you agree to:
• Use it only for lawful purposes.
• Not engage in fraudulent activities or interfere with website functionality.
• Provide accurate and up-to-date information when making a purchase.

3. Product Orders & Payments
• All orders are subject to availability. We reserve the right to refuse or cancel any order.
• Prices are listed in [Currency] and are subject to change without notice.
• Payment must be made in full at the time of purchase using approved payment methods.
• Any discounts or promotions are subject to specific terms and may be modified or discontinued at any time.

4. Shipping & Delivery
• We strive to deliver orders within the estimated time frame; however, delays may occur due to unforeseen circumstances.
• Shipping costs and estimated delivery times are provided at checkout.
• Customers are responsible for providing accurate delivery information. We are not liable for lost shipments due to incorrect details.
• Risk of loss passes to the customer upon delivery.

5. Returns & Refunds
• Returns are accepted within 14 days of delivery, provided the product is unused and in its original packaging.
• Custom or special-order items are non-refundable unless defective.
• Refunds will be processed within 7 days after inspection of the returned product.
• Shipping costs for returns are the customer’s responsibility unless the product is faulty or damaged.

6. Warranties & Liability
• Our products come with a 10-year limited warranty against manufacturing defects.
• Warranty does not cover normal wear and tear, improper installation, misuse, or unauthorized modifications.
• Bliss Pergola is not liable for any indirect, incidental, or consequential damages arising from product use.

7. Intellectual Property
• All content, including images, text, logos, and designs on our website, is the property of Bliss Pergola and may not be copied, distributed, or used without permission.

8. Privacy Policy
• Your data is collected and processed in accordance with our Privacy Policy. By using our services, you consent to our data practices.

9. Force Majeure

We are not responsible for delays or failure to fulfill our obligations due to events beyond our reasonable control, including natural disasters, strikes, supply chain disruptions, or government actions.

10. Governing Law & Dispute Resolution
• These Terms are governed by the laws of UK.
• Any disputes shall be resolved through negotiation, mediation, or arbitration before resorting to litigation.

11. Amendments & Contact Information
• Bliss Pergola reserves the right to update these Terms and Conditions anytime.
• For questions or concerns, please get in touch with us at:

Bliss Pergola

hello@blisspergola.com

By continuing to use our website and purchasing from Bliss Pergola, you acknowledge and agree to these Terms and Conditions.